Recognise the importance of customer satisfaction in the success of a business
Starter (10 mins)
Make a list of the points YOU think would make an effective customer experience.
"I've had better customer service when I bought a kettle from Argos"
Sarah, age 22 on the phone to Essex Ford who were unable to fix her 2 week old car or offer her a courtesy car to get home.
Key Terms (5 mins)
Add to your keywords spreadsheet
Task (25 mins)
Create a mindmap using mindmup to show the key points of customer service, add in positive and negative points for each
Questions (15 mins)
Detail your OWN experiences -
Write a paragraph explaining when you have had the kind of customer service which makes you want to use a business again.
Write a second paragraph explaining when you have had the kind of customer service which has left you telling others how awful it was.
Plenary (5 mins)
Swap ideas with a partner about how YOU would ensure good customer service in your own business
Customer Satisfaction
Lesson 1 Lesson 2 Lesson 3 Lesson 4 Lesson 5 Lesson 6 Lesson 7 Lesson 8 Lesson 9 Lesson 10 End of Unit Test
Lesson Objectives
Starter (10 mins)
Make a list of the points YOU think would make an effective customer experience."I've had better customer service when I bought a kettle from Argos"
Sarah, age 22 on the phone to Essex Ford who were unable to fix her 2 week old car or offer her a courtesy car to get home.
Key Terms (5 mins)
Add to your keywords spreadsheetTask (25 mins)
Create a mindmap using mindmup to show the key points of customer service, add in positive and negative points for each
Questions (15 mins)
Detail your OWN experiences -
Write a paragraph explaining when you have had the kind of customer service which makes you want to use a business again.
Write a second paragraph explaining when you have had the kind of customer service which has left you telling others how awful it was.
Plenary (5 mins)
Swap ideas with a partner about how YOU would ensure good customer service in your own business